Original failed after six months. After a brief phone conversation to verify the failure, I was sent replacement instructions. The new coffee maker arrived within a week. Thank you Keurig for standing behind your products. BTW: always register your products.
I called customer service to ask for assistance on my keurig supreme after descaling as it was not turning on. Juan provided the best customer service walking me through the steps on how I can obtain the warranty replacement since I bought my coffee machine seven months ago. He made the whole process easy and very convenient. Very satisfied customer here! Thank you, Juan!