Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Deb80
Verified Purchase:Yes
Excellent customer service. My coffee maker was just a couple of days out of warranty and they replace it. I have had several Keuriz makers and given some as gifts. They are really good and make a good cup of coffee
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Ilovemeandfamily
Verified Purchase:Yes
I love my Keurig and cannot imagine life without it, dramatic yes but a whole lot of truth, when it stopped working I had no clue what I would do. When I called and my customer service agent was so pleasant and my replacement process so easy, you have a lifelong customer.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jeeper
Verified Purchase:Yes
Not thrilled- when using an 8oz mug, as the coffee is filling it hits the cup and sprays back out. Does not happen with larger deeper mugs
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: EDT6
Verified Purchase:Yes
I bought my Keurig Supreme in February of 2021. In early October it stopped working. We had completed online registration of our coffee maker. The customer service representative that I spoke to was easy to understand (not a given) and quickly authorized a replacement system for us. The experience was hassle free and the new unit has its own warranty. I can’t imagine how the process could be easier and within a few days I had my new Keurig. The hardest part was living without it while awaiting the replacement!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Driving to Strabucks because my Keurig died
on October 20, 2021
Posted by: BAwantshiscoffee
This is my second Keurig. Had my first one for 11 years. Loved it. Decided on the Supreme Plus and after using it regularly and cleaning it every two months, it died after 4 months. Won't turn on. Keurig is going to replace it but won't tell me when the replacement is coming. Won't offer me a different model. When I call, they tell me to check my email and they will send me an email when it is in stock. Really? You have no idea when it will be in stock?
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 10, 2021
Thank you for your review and feedback. We're sorry to hear about your experience. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Akwq
Verified Purchase:Yes
I bought this a couple of weeks ago and it stopped working. Called customer service and they are forwarding a replacement. Hope this was just a fluke.....I have been a Keurig customer for almost 15 yrs....love their coffee machines
Response from keurig.comBy Keurig, Consumer Care, November 10, 2021
We know how important your brew can be. Thanks for giving us a chance to turn your experience around.
Written by a customer while visiting keurig.com
Customer Rating
5
A Great Keurig Product!
on October 19, 2021
Posted by: MontaMom
We are very happy with our Keurig coffeemaker. You can adjust the amount, temperature, and strength of the cup of coffee you want to make.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: pipesmokr
Verified Purchase:Yes
The electronics were malfunctioning on my K-Supreme Plus, especially with regard to descaling the machine. After trouble shooting with Keurig's help I could not resolve my problems. That's when I was offered a replacement machine and I was back in business. Thanks
I would recommend this to a friend!
Written by a customer while visiting keurig.com