This is my second warranty replacement unit in less than a year. I don’t know what is going on with Keurig but I have had a bad experience. Units just stop working.
I love this coffee pot and Keurig customer service. My coffee pot made a smaller size than the button I requested. I contacted Keurig and they sent me a new machine. Great company and will buy from them again.
Purchased a K-Supreme Plus for Christmas (2021) …… The unit performed beyond expectations…..it produced a cup of coffee even more delicious than from my previous Keurig…. Unfortunately, the new Plus unit developed a glitch where I could not get the unit to brew ….. the online help did not resolve the issue… a call to the help desk resulted in VERY QUICK and a VERY POSITIVE response….. Quickly determining that thePlus unit suffered from a fatal error….the help desk provided me with a means to file for a replacement unit….to my surprise it was a VERY PLEASANT, a VERY PROFESSIONAL, and a VERY CUSTOMER FOCUSED experience!!!
My keurig stopped working 4 months in. I’m so glad I registered my purchase. They walked me thru basic trouble shooting, then decided a replacement was in order. I got my new one in 3 days.