Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Hart to Hart
Verified Purchase:Yes
I like the water container a lot with the handle facing out. So easy to take out and refill
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
4th k-supreme not working
on October 29, 2021
Posted by: Nikki28
This is now my 4th brewer in less the 7 months. Bought one in March after 3 weeks it stopped working. Returned got a new one. In June that one started brewing 2oz less then it should have, returned got new one. 2 weeks later it needed to be descaled and wouldn’t exit descale mode then stopped working it just shut off and wouldn’t brew. Keurig sent me a new one. Well this is my 4th brewer and sure enough it is now brewing 4oz less then it should. This brewer is only 3 months old. Seems every time it needs to be descaled it stops working. After reading all the negative reviews I can see there is a pattern here. Maybe keurig needs to recall these makers or discontinue them. Clearly they only work for 3 months. I shouldn’t have to brew 2 k-cups for 1 12oz cup of coffee Absolutely shouldn’t only last for 3 months.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: SKAC
Verified Purchase:Yes
Unfortunately this is the second replacement under warranty. I do have concerns about this replacement because after a while the electrical component stops working. There is no longer power to the coffee maker. Out of the blue it stops working. I just hope this one lasts because overall the machine is outstanding but I think it should last more that 4 - 6 months. I am not sure I would recommend because of the electrical issue. Wondering if there is a problem with it that needs to be addressed. Would be interested to know if others have had this same issue.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Warranty replacement coming
on October 28, 2021
Posted by: TwiceACharm
I had this coffee maker for 4 months. After properly descaling it died on me. It wouldn't even power on and I was highly disappointed at the brand thinking I had a quality appliance. However, I reached out to Keurig and it was a very simple process to get a replacement on the way as the appliance was within its warranty. I didn't read reviews until after my appliance has been shipped to me so my fingers are crossed.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 12, 2021
Thank you for your review. We are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Jerk off
Verified Purchase:Yes
Received replacement 2 weeks ago...Great tasting..
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jonboy_00
Verified Purchase:Yes
Their brewer drips all over my counter top. I can see clear water dripping in front of the coffee stream. Costs too much to be like this…
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 12, 2021
We certainly wouldn't expect this from one of our brewers. Our Consumer Care team will be happy to look into this further for you. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: billy76
Verified Purchase:Yes
when the first one I bought stopped working I called & talked to a very nice young man. he arranged a pick up & in a few weeks my new one arrived. your service is excellent! thank you
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
I. had a bad unit and called Keurig replaced it
on October 27, 2021
Posted by: mems
Verified Purchase:Yes
It was less than l year and it would not clear the descale light even when we tried everything.
I would recommend this to a friend!
Written by a customer while visiting keurig.com