Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: JoseSardi
Verified Purchase:Yes
I recently contacted Keurig because my new K Supreme Plus coffeemaker stopped working. After walking me through steps to troubleshoot, the agent simply sent me a replacement. Thank you so much, I'm brewing again!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
coffee not hot enough
on October 30, 2021
Posted by: sprn
Changed out my Elite which was working well to get more features and have been so disappointed. Coffee not hot and when you add small amount creamer it is cold! Yuk! Any ideas for a solution?
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 12, 2021
We would like to help with that. Could you please call us at 866-901-2739? Our Consumer Care team will troubleshoot this issue for you.
Written by a customer while visiting keurig.com
Posted by: Clean up isle 5
Verified Purchase:Yes
I owned this new model just under a year and it had quit working during a descale/cleanse. Wonderfully, Keurig replaced the unit with the same under warranty free of charge. For some reason the descale program lit up in the first two weeks of new operation. I called Keurig and they said to do the descale. Although this is a very nice coffee maker and fits under my lower rise cabinets it splashes the coffee while brewing outside of the cup in about an 8-10 inch radius causing a counter clean up after every other cup brewed. I've decided when this model is spent I will get a duo maker as I drink a ton of coffee.
Written by a customer while visiting keurig.com
Customer Rating
1
Second LEMON!!!
on October 30, 2021
Posted by: ErikaP
We purchased the machine initially in April, very slow drip when brewing but we thought nothing of it. 5 months later in September the machine just stopped working, did not turn on. We received a warranty replacement machine and now 2 months later same problem! Machine just stopped working and does not turn on. I'm beginning to think something went wrong with the manufacturing of this model. Contacting Keurig now for the second time. Hopefully they can replace with a different model. This one is not good at all. So disappointing.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Worked great for one year!
on October 30, 2021
Posted by: SC from Illinois
Bought this brewer 10/20/2020 so I could donate my older brewer to my wife's office. This brewer worked great until today 10/30/2021 when it gave up the ghost. Very disappointed in the longevity!
Response from keurig.comBy Keurig, Consumer Care, November 12, 2021
We certainly wouldn't expect this from one of our brewers. Our Consumer Care team will be happy to look into this further for you. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
4
Very happy !
on October 30, 2021
Posted by: Agree with others
We just bought this Keurig to replace the Keurig we had for 10 years ! We are very happy with all the features - I like how I can customize the amount of ounces I want, I like how I have the option to make iced coffee, being able to have personal settings saved is great & the temperature & strength adjustment feature is really nice. I gave it a 4 star rating instead of a 5 because I am NOT happy with the reusable coffee filter that comes with the machine.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Keneth
Verified Purchase:Yes
This is a warranty replacement for my original brewer which I received as a gift in April, 2021. I am not sure if this is a new machine or a refurbished one. I hope it lasts longer than the original one.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Cat91101
Verified Purchase:Yes
Brewing is super slow, don’t believe coffee taste any better. Makes a mess spraying coffee during brewing. Have a cloth near by to wipe up. Still the best coffee making company for coffee makers. They need a few improvement on this one.
I would recommend this to a friend!
Written by a customer while visiting keurig.com