Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Grey Ghost
Verified Purchase:Yes
I bought the K-Supreme Plus to replace a 3 year old Keurig that was dying. I am so impressed, it is faster, quieter, and makes a better cup with less mess.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Had two. Both quit working after just months
on October 24, 2021
Posted by: KeurigLover66
Avoid this model. I purchased two approximately four months apart and both quit working after displaying descale messages (even after properly descaling the machine) and abruptly just turning off. I love Keurig brewers and pods, but the K-Supreme Plus is to be avoided.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 12, 2021
Hello and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our consumer care department at 866-901-2739 to speak with a representative. We look forward to helping you!
Written by a customer while visiting keurig.com
Customer Rating
1
No power
on November 12, 2021
Posted by: dkbraden1
First coffee maker died in 6 months, no power at all, called support and they sent a replacement unit. Now 6 months later the replacement unit lost power. guess its built for 6 months, what a shame
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 2, 2021
We're sorry that your K-Supreme Plus coffee maker is not working properly. Please call our Consumer Care team at 866-901-2739 so we can assist you with this issue.
Written by a customer while visiting keurig.com
Customer Rating
3
Good Coffee Maker except...
on November 13, 2021
Posted by: Anonymous
This would have been a 5 star review except for the horrendous Descale process. First you get an annoying "Descale" announcement and then it really goes downhill. It starts with pushing and holding 2 different numbers and then gets more confusing. I'm ready to toss this coffee maker just to escape the descale monster.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 2, 2021
We appreciate the feedback. We'll pass this on.
Written by a customer while visiting keurig.com
Customer Rating
2
Doesn't last more than 8 months.
on November 28, 2021
Posted by: Mikegraham3
We are on our 3rd warranty replacement. Out gives the "descale" message and then after multiple descale sessions, it still won't brew a full cup if we use any favorite setting, full strength, or high temperature. It has to be medium temp, medium strength and then it brews a normal cup. Every 6-8 months, this happens. I'm pretty tired of it. I want my old cheap Keurig back because it worked like a champ for 3 years.
Now, this Brewer makes a REALLY good cup of coffee. So I was ok with replacing the first one since, you know, things happen. But this is our third, and my parents ALSO are on their fourth Keurig K-Supreme Plus since we bought them at the same time.
Come on Keurig. Please fix this thing.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 2, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Posted by: Mike the coffee lover
Verified Purchase:Yes
Im a coffee lover and have always been disappointed in the quality of single brew coffee makers until now. This new machine from Keurig makes a great cup of coffee thats hot and plenty of good flavor. Not a water down cup of hot water.
Written by a customer while visiting keurig.com
Customer Rating
1
Add water and inconsistent output problems
on December 9, 2021
Posted by: Cookie220
within the last month, I ordered 3 of these. One for me, one I sent to my daughter and the third I have unopened as an intended gift to my sister.
From the very beginning, it kept reading “add water” even when it was just below the max line, Keurig reps were not able to help. Kept trying, opening and closing lid as that is the only way it works, and on about the 10th time, was able to get the 8oz cup of test water. So, I kept the machine. Some mornings Worked great. But then there were mornings when it would give about 2oz of water (programmed for 10), and stop as if it was finished. Destroyed many kcups this way, wasting money. On these days, I gave up and used my Illy machine to make espresso! Gave away a very old Keurig that worked perfectly when I purchased the Supreme Plus. So far, my daughter said hers is working fine. The other two are going back. There is obviously an issue with the machine detecting water levels and consistent output. So disappointed
Response from keurig.comBy Keurig, Consumer Care, December 13, 2021
Hello and thank you for your review. We can certainly understand your frustration and would be happy to help resolve your issue. If you have not yet returned the K-Supreme Plus coffee maker, certainly contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm, EST. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
5
The best cup of coffee you have ever had!
on December 15, 2021
Posted by: Keith Sr
I am a long time Keurig customer! This the best coffee maker ever made!
Written by a customer while visiting keurig.com