I love my Keurig K Supreme Plus. The descaler light came on each time I started it. I called the service department and they sent me a new one without any hassles.
Received replacement k-supreme plus from warranty. I have had the add water light come on once when water was full. Shut off and tried again and it worked. The first maker kept shutting off and/or add water light was on. I sure hope this does better!
I purchased my coffee maker last year and it stopped working within 6 weeks of the warranty expiration. I contacted Keurig and they sent a replacement for free. It arrived in 2 days. Thank you.
We just love our Keurig! The things I love about it versus my drip coffee maker are that it is so much easier to get a cup first thing in the morning or anytime. There is no mess by carafes that spill or messy coffee grinds. We would also have a hard time judging how much to make, so we often wasted coffee and it would get bitter sitting on the warmer. With my Keurig there is no mess, waste or bitter coffee.plus when we did have an issue we found their Customer Service to be great.