Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: DenverDave
Verified Purchase:Yes
Purchased coffee maker and used it daily for about 6 months, and began getting "Descale" message when we turned it on. We had been extremely pleased with unit and its features - especially the large, removable reservoir. I followed the descaling instructions, but the unit died before descaling was complete. I called Keurig Customer Service, not anticipating any real help and convinced we would have to buy a new unit. I was absolutely astounded by the quality and responsiveness of the Keurig Customer Service representative!! She asked for the information you would expect (date/place of purchase, what things I had tried to see if it would work, were we sure the issue wasn't with the electric receptacle,etc.), and was wonderfully pleasant, polite and professional the whole time. She had us take a picture of the serial # and send it, and when she received it, informed us that it was covered by the Keurig warranty and they would be shipping us a replacement unit! This is my first ever experience with a company that stands 100% behind it's product and customers like that. And, of course, we are once again delighted with our Keurig coffee maker. I don't believe you can find a better product or company than Keurig!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Sewcrazy
Verified Purchase:Yes
The unit we purchased quit working within 6 months. It was replaced immediately with hardly any questions!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Coffee addict wv
Verified Purchase:Yes
Love all the features , makes the best cup of coffee I've ever had !
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Elli
Verified Purchase:Yes
Had to return less than a year, but they were very gracious to give me another one. Very impressive!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Harry O
Verified Purchase:Yes
Purchased KSupreme & had a minor problem with it. Called warranty department & they were very helpful to get a replacement right out to me. Appreciated the fast and courteous service.
Written by a customer while visiting keurig.com
Posted by: CindyN
Verified Purchase:Yes
Love all the new options for sizes and strength. New 5 holes at top allows for more flow
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Rosa Ready for Success
Verified Purchase:Yes
It provides me the opportunity to plan for my schedule with the Wi-Fi option, thank you!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Unreliable - Device fails to turn on.
on November 6, 2021
Posted by: JMichael1
I replaced a Keurig K75 Platinum with a K-Supreme Plus. Opening the box the device would not turn on. They sent me a replacement and it lasted 1 year and 2 months before failing to turn on. Definitely not the quality that I had associated with Keurig in the past. The old K-75 that I gave to my son is working.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 19, 2021
We certainly wouldn't expect this from one of our brewers. Our Consumer Care team will be happy to look into this further for you. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com