When I bought this it came with a sample pack and I was expecting one with the replacement since I didn't have coffee even though I was without a coffee machine for over a week. The least they could do Is throw you a small sample pack for their mistake.
I purchased this particular coffee maker after having another Keurig maker. It quit after six months of use. The warranty process is legit and I got a replacement maker. I think they make the best coffee. I am pleased with Keurig.
this will be my third coffee maker with in a year. They all seem to break. It will run and then get really hot and steam will come out the top, then nothing. Assume the motor gets fried. At least they replace them every time for free, but this is getting a little out of hand.
Received the Supreme Plus as a replacement for a unit that malfunctioned.Very easy to use. Makes a great tasting cup of coffee. Takes a while to make a 12 ounce cup, but is worth the wait. I would highly recommend purchasing this brewer. Thanx to keurig for taking care of me!
Bought a K-Supreme Plus, received a 'Walmart Only' K-Latte. Called Customer Service last Monday, 11/8 to exchange, CS Rep hasn't followed through. Epic fail on Keurig so far. Probably just return the K-Latte and cancel my K-Supreme Plus order.