I bought this product a few months ago. It suddenly stopped working. I called the help center who was extremely helpful. They assessed the problem and sent out a replacement at no charge.
I have had 2 Keurig machines and the First one lasted 1 year and the most expensive Keurig machine lasted 8 months. I use drinking water from the jugs that is already to go. I really don't know what else to do. I got my replacement fairly quickly but still would like to know why they don't last very long than a year.
When I first bought this coffee maker I was happy with it till it broke ! Good News is Keurig sent me a new coffee maker bad news then it broke ! They sent me a 3rd K-Supreme Plus just started using this on last week I really hope this one works longer then 2 weeks !
This is my third one I have had for my home and I actually have a fourth one that I carry with us on vacation. I am very happy with the product perfect for me and my husband who only drink 1 cup of coffee daily.
I have owned several Keurigs over the years and love the products and the ease and quality of the Keurigs. I was extremely happy with the customer service I received when my K-Supreme Plus had an issue showing add water when the unit was full. Keurig was very fast to replace my defective unit under warranty and quickly shipped a replacement. Could be happier with my Keurigs and the great company that stands behind their great products. Thank you Keurig for making my mornings great with your quality products!
I bought this in February. Kept going into descale mode. Shipped me a new one. Been using since March and today it stopped working altogether. Done with this type. Going to do research on all brands for next one
This was a warranty replacement. I can only rate it as 4 stars because I have not had to descale it yet .I have had 3 previous machines that all quit working after the first descaling. Don't know what the problem was. I have a 12 year old Keurig that works perfectly. I wanted to update for the improved features It's working fine now. Hope I get through the first descaling. So far I'm very pleased and love this machine.