I’ve owned the Supreme Plus for almost a year, (thankfully my first one was covered by the one year warranty). My new one works just like the old one - consistently turning out great coffee every day.
I’m so glad I purchased this new machine. Started off a bit shaky with a defective machine but Keurig was great and replaced it. Live the 3 personal settings and new look.
this was a warrenty replacement my first one lasted under 2 months and one morning would not power on. the replacement is working fine so far just hope it lasts a long
Im a coffee lover and have always been disappointed in the quality of single brew coffee makers until now. This new machine from Keurig makes a great cup of coffee thats hot and plenty of good flavor. Not a water down cup of hot water.
Got this about 2 weeks ago, love the coffee in my cup. But, its so slow and it shuts off after each cup rather than preheating for the next cup. Would i buy it again, no. I am disappointed.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 2, 2021
Thank you for your review. We are sorry to hear that you're disappointed in your purchase. That’s certainly not the experience we want you to have. The behavior that you’ve described in your review is certainly not typical of the coffee maker. We would love to find a resolution that suits your needs. Please call our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you. We look forward to your call.
Keurig provided excellent customer service when I had a problem with my machine. After I provided the needed documentation they replaced my machine and quickly shipped it to me. Thank you!. I'm happily drinking coffee again.