I have only had to contact Keurig twice for a replacement but each time, they really went all out. The customer service was exceptional, the Keurig arrived 2 days later. The machine works so good and I am completely happy. Registering your product with them is the way to go. Very happy with this replacement and the company!! :)
My my 4 month old Keurig stopped working all of a sudden. It took me a week to build up the nerve to call them to see what could be done. I finally made the call and within 15 minutes they had me all set up to receive a replacement! It had to be one of the easiest calls I have had to made! Thank you, you have earned a customer for life with the service I was given. I am back to enjoying my coffee every day
My K-Supreme showed it needed descaling. I followed instructions and the motor must have burnt out. It stopped working. I called Keurig and I had a new replacement within a week.
Very pleased with the way customer service handled my call and honored the warranty. The rep was very helpful with trouble shooting prior to determining it needed to be replaced.
When the coffee maker is working it is ideal for my use. Although, I had to purchase/exchange 3 K-Supreme/Plus in less than 2 years. Not sure reliability would make your the first star on your rating.