Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: unhappy c
Verified Purchase:Yes
For second time since Christmas 2021, my initial purchase and the replacement coffee died. you can smell the electrical components during.
Written by a customer while visiting keurig.com
Posted by: Heathy122
Verified Purchase:Yes
This was a replacement due to the fact the one I did have started sparking and smoking. I’ve had this one for a week and it keeps telling me I need to add water to the tank even though the tank is full.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: smelanson4
Verified Purchase:Yes
In less than a year the brewer we purchased stopped working. It made a horrible grinding sound and never worked again. Because it was under warranty Keurig sent us a replacement. The replacement stopped working after three days. Again Keurig sent us a replacement and that brewer is making a horrible loud motor sound, sometimes only brews two ounces of coffee and other times works properly. I can't help but wonder how long this one will work. Is Keurig sending us refurbished units or new ones?? Or, are there known issues with this particular model?
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Fred G
Verified Purchase:Yes
I bought my Keurig late in 2021 and it just quit working. I called Keurig and talked to their Customer Service. They walked me through several steps to make sure that I didn't have a user issue. I had all the books and things that came with my purchase, except a receipt :( The did some checking and fortunately I had registered my Keurig when I bought it. That was all that they needed. They asked me to take a picture of the serial number on the bottom of the device. The said that they would send me an email and that i should reply to their email with a picture of the device serial number attached, and my mailing address, and they would send me a new Keurig under warranty replacement. I had my new coffee pot the very next week. How much better can it get?!
Thank you Keurig.
Thank you Keurig.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Gary12
Verified Purchase:Yes
Coffee maker I had required replacement under warranty...called customer service and a replacement brewer was at my door the next day...this is truly exceptional!...thank you Keurig.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Lianor
Verified Purchase:Yes
Prompt replacement but the one we received doesn’t work properly
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
love the size
on March 8, 2022
Posted by: NIGHT
It's a nice little machine. However, about every 10th use it clogs and it takes sometimes a couple days to get it back running right. Its actually never run very fast. Takes much longer for a cup to brew than my old keurig. Still a nice little system.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 9, 2022
Thank you for your review and feedback. If you need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Texas Rose
Verified Purchase:Yes
I purchased a Keurig machine several months ago and recently went to make a cup of coffee and it wouldn't come on. I contacted Keurig according to the warranty instructions and immediately received information that allowed me to receive another coffee machine. I was kept abreast of the progress every step of the way. I received the new one last week. I'm very impressed with the Simplicity of the process and the fact that there was no hassle whatsoever.
I would recommend this to a friend!
Written by a customer while visiting keurig.com