I was pleased with the customer care person that helped me with my problem. The descaling feature didn't correct itself after multiple times of doing the process. Since my coffee maker was under warranty they replaced same model immediately at no charge. I received the coffee maker in a few days.
I am pleased with the response from the team. They replaced the unit. But one of the features that is suppose to show on the screen was not working on either unit. Maybe there will be a simpler model coming out soon. Thank you.
I've had several keurigs, like that it's convenient to use and makes good coffee. Had a problem with my last one when I had to descale it. It would not turn back on. Nervous when I have to descale the new one. Hope the same thing doesn't happen.
This is my second one in 6 months and it's not working now, only had this one for 2 months. Descaled it twice already and I have to brew 12oz 5 times to get 1 cup of coffee
This new model replaces our existing basic Keurig coffee maker. Wow- what a difference! The temperature, strength settings are awesome. The new water pitcher with filter is easier to handle then the older model. Plus it fits on the older models storage rack!
Our new K-Supreme Plus is wonderful! The one it replaced was, too, until it wasn't. Fortunately, it was still inside the warranty period and Keurig sent the replacement immediately! Wonderful customer service!!