I bought this brewer about a year ago because of the multi-stream technology. The brewer worked great for about three weeks. I have the descaled this Brewer religiously twice a month every since we’ve bought the machine. About a month after we bought it it came up showing to de-scale. We descaled the machine again, with no change. We still continue to descale twice a month, with the descale light staying lit. Now the machine will just barely trickle water out and I am very disappointed in this machine. I am not a rich person and do not have money to be buying one of these machines every two or three months. The last machine I had lasted over five years. The person I gave it to still uses it daily with no problems.
My Keurig stopped working completely as if it had shorted out internally. I heard a strange sound after turning it on. I called to tell Keurig that I had registered my coffee make earlier in the year and had the receipt still. I was advised to send copy of the receipt on an email they sent to me. I called 2 times to ask where my replacement coffee maker was and finally got someone to order it for me. The good news is that I got a brand new Keurig Supreme two weeks later.