We ordered and received one about a month ago and it didn’t work out of the box. So I called them and they very helpful and kind and immediately sent a replacement. We received the new machine and it’s working great!
We love our Keurig. After speaking with the Keurig representative, he decided that we needed a warranty replacement. He ordered the replacement and we had it in just a couple of days. Wow, that was great service and easy to resolve. Kudos to Keurig.
What good is a warranty if the maker is unreliable out of the box. Try to actually identifying the failure, instead of throwing another replacement over the counter! Every time your machine fails, I have to wait 3 to 5 days before another cup of coffee. My 20 yr old Mr coffee 12 cup was still working. The coffee isn't any better just unreliable. This needs to stop!!
With the exception of my first contact with Keurig the second person I talked with did an "excellent" job of handling the replacement. To date, this replacement is working very good and we certainly hope that this performance will continue.