Just wanted to let everyone know that they back up their Keurig's during the warranty period. I had a problem with mine and could not get it corrected with them over the phone. They sent me a new Keurig
We received a replacement brewer in the last 10 day and it inoperable. Now it reads "Add Water" despite having a full reservoir of distilled water. We've had three of the same model brewers in less than a year--so very disappointing.
My new Keurig failed to turn on after three months. Customer service asked to me to do a couple of simple troubleshooting steps. When they failed to work, there was no hesitation. I was told they were sending a new, identical brewer to me. Within two weeks, it was here. I commend Keurig for taking care of my problem quickly and easily.