With the exception of my first contact with Keurig the second person I talked with did an "excellent" job of handling the replacement. To date, this replacement is working very good and we certainly hope that this performance will continue.
Customer service was great but the unit is horribl
on February 27, 2022
Posted by: Quality failure
Verified Purchase:Yes
I bought a supreme plus and thought something was wrong because it was extremely slow to brew with just a very small stream that came out. Customer service was great and sent out a new unit. Unfortunately the unit is exactly the same. Would not recommend
I had my first K-Supreme Plus for about 14 months and it stopped working, I called Keurig customer service and they were great to deal with and replaced the coffee maker right away. I have owned different Keurig coffee makers for over 7 years now and most certainly would recommend one, great coffee maker.
I hate cleaning filters coffeegrinds and every thing else that comes to making a good cup of coffee. My K-Supreme is the best thing since sliced bread.
We've been using Keurig products for years but this K Supreme Plus hasn't been too kind to us. The first unit we purchased failed after two months. Support was very helpful and sent us a replacement unit. The replacement unit has now failed less than two weeks later. Support will be sending another replacement unit. Hopefully the third time will be the charm.