After using for a while, I realized it was different. It punctures 5 additional holes in K cup and extremely easy to fill with pitcher type water refill. Highly recommend.
This machine makes a nice cup of coffee, and we like the programmable buttons. However, it demands Descaling every 6-8 weeks while it stops working. Recently, it is flashing Descale after 2 weeks of our descaling. The multistream technology means the pod is pierced in many places so coffee grounds fall all over the crevices in the top of the machine making it really difficult to clean. We are replacing it after 1 year.
We purchased a K-Supreme Plus Single Serve Keurig and after 13 months it stopped working. I called Keurig and even though it was past the 12 month warranty, Keurig sent us a replacement coffee maker. This is a good company that stands behind their product. Be sure to register your product after purchase.
I bought this model Kurig at the end of December, 2020. (And gave my old one away.) A few months ago I began having issues with it; then a month ago, more serious issues came up that made it difficult to brew a cup of coffee without many retries. I called customer service, explained the situation, and they immediately replaced it. Thank you, Kurig!