Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: MJ254
Verified Purchase:Yes
One call was all it took to get my coffee machine replaced under warranty.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Mamacita
Verified Purchase:Yes
We loved our Keurig K Supreme Plus. When it failed working, I contacted Keurig. The customer service rep asked me several questions, walked me through a troubleshooting protocol and determined a replacement may be in order. I had my replacement within 48 hours! That's what I call expedient!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Gifts
Verified Purchase:Yes
I was so thankful my I was able to get my Keurig replaced, with my warranty.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Mike 6354
Verified Purchase:Yes
After 3 months I was descaling and the K Supreme stopped working. Customer support was great with replacing without any hassle. Hoping this one works. Also, it will trigger the breaker often. The old model on the same outlet did not do that.
I love the function of the machine and will continue to use it.
I love the function of the machine and will continue to use it.
Written by a customer while visiting keurig.com
Customer Rating
5
Makes a great cup of coffee and it has a large wat
on February 20, 2022
Posted by: Leo 30
Verified Purchase:Yes
This is a replacement of my old one under warranty and I love this coffee maker because it has a large reservoir for water and makes a good cup of coffee.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Winelle
Verified Purchase:Yes
This the 2nd machine I've had in six months and both just stopped working. I liked it when it worked but not worth the trouble buying and then having to go to all the trouble or getting a new one. Now I just want a refund. I have an older unite (not the same model) that I'm now using and has worked well over 5-6 years.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: MiaMe
Verified Purchase:Yes
Love this coffee maker! Looks great and has so many custom options!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Subject to non recoverable thermal overload.
on February 20, 2022
Posted by: Norwegian
Verified Purchase:Yes
Although happy with the overall performance and convenience of the coffee maker, when it shut off during a descale procedure and would not restart I called customer service and was sent a new unit. While waiting for the replacement unit I researched history of this type of failures with this model Keurig and found it was a common occurrence and could only be reset internally, which requires disassembling the unit and manually resetting the thermal overload switch (not recommended DIY project) . I appreciate the opportunity to express my opinion on this issue, and not knowing the logic of this design I find it appalling for Keurig to subject their customers to the stress and inconvenience of going through the Warranty process knowing this problem exists.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com