It’s great. Had trouble with the first two sent me a third working great great great customer service it’s nice to see a company stand behind their product
This unit is a replacement for a prior coffee maker under warranty. I called to inform it was no longer working and I as told to email a picture of the serial number and a new one would be sent immediately. And it was as!!!!’
This is my third one of these from Keurig. After about six or seven months they fry out and just stop working. Luckily they have a really good exchange policy and have exchanged these for new ones. I really wish they would’ve given me a refund, due to the hassle that it’s been to be on the third one now. I would say just make sure you register your product and you should be fine… Giving two stars because of the fact that these have been replaced with new ones.
I give this company 100 percent for customer service. The person handling my problem was excellent. When she couldn’t fix the problem she never hesitated to replace the unit. After her best attempt to fix the minor issue, light coming of and off to descale, she gave me an opportunity to get a replacement. I’m 100 percent pleased. And the coffee maker is the best and I have tried many including the Nespresso, this is by far the best.
I had a problem with a 3 month old Keurig K-Supreme Plus Coffeemaker that I wasn't able to fix after following instructions online, so I called. I was asked questions and helped through additional steps to test the coffeemaker's issue, which wasn't resolved. Keurig technician said the coffeemaker would have to be replaced. A new one came the next day! Thank you, Keurig.