Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Sherri Z
Verified Purchase:Yes
This coffee maker is the best! I've owned several Keurig's & this one is the best one yet!! It Heats fast. It makes cups of coffee, back to back with no delay. Many useful features & user friendly. I love it!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
1 Month won't descale
on February 1, 2021
Posted by: RoxiJ
I use bottled water as this is the 2nd Keurig I purchased and sure enough descale light came on. Ran Keurig Descaler through following directions and light is still on. Tried unplugging still light is on. Very disappointed in this product. For the price it should operate correctly for more than a month.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 3, 2021
Thanks for your question! Did you activate the Descale Mode on your K-Supreme Plus coffee maker before starting the process? STEP 1: Prepare the Brewer. Pour the entire bottle of Keurig® Descale Solution into an empty water reservoir. Then, fill the empty bottle with water and pour into the water reservoir. Do not insert a K-Cup® pod. Place a large mug on the drip tray. STEP 2: Descale the Brewer. To activate Descale Mode, begin with the brewer plugged in and powered off, then press and hold the 8oz and 12oz buttons together for 3 seconds. When flashing, press the brew button to start the descaling process. Once the brew is complete, pour the hot liquid into the sink. Repeat this step until the ADD WATER light illuminates. STEP 3: Fresh Water Rinse. Empty the water reservoir and refill to the MAX fill line with fresh water. When flashing, press the brew button to start the rinsing process. Once the brew is complete, pour the hot liquid into the sink. Repeat this step until the DESCALE notification turns off. The brewer has now exited Descale Mode and will be ready for use!
Written by a customer while visiting keurig.com
Customer Rating
1
Descale / power / terrible
on February 1, 2021
Posted by: Jolt
Simple- same as all the others. Works until descale. Then non power at all. Cmon really? Just recall and get on with it
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 4, 2021
This is not the experience we would like you to have with your K-Supreme Plus coffee maker. Please contact our Consumer Care team at 866-901-2739 so we can help you.
Written by a customer while visiting keurig.com
Customer Rating
1
Very unhappy
on February 3, 2021
Posted by: NotHappy57
I have now had 3 of these brewers fail within weeks of purchasing. I was told another would be shipped out. It has now been 7 days with no confirmation that I am getting a new one any time soon. The only good thing I have to say about this brewer is that is very nice looking.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 4, 2021
Thank you for your review. We do take this feedback very seriously and are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Lucy 1212
Verified Purchase:Yes
My new machine made exactly 3 cups of coffee before malfunctioning. The replacement was just as bad!!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 5, 2021
We are sorry to hear about the issues you have faced with your K-Supreme Plus coffee makers. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
They finally have a reservoir that is easy to clean and fill. The odd shaped artsy fartsy Keurig resevoirs were a real pain to clean and fill.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Lisa Kinyon
Verified Purchase:Yes
This was a replacement and Keurig made it easy! Thank you!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Ash1026
Verified Purchase:Yes
We bought the machine worked great for a month then descale came on we used the solution would not go away called CS they replaced the machine. The new machine came and when we turned it on descale was already blinking and again would not go away. So we are now on our third machine in a matter of two months. Highly recommend purchasing a different style.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 10, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products, but we are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help!
Written by a customer while visiting keurig.com