Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
RUN
on January 3, 2022
Posted by: Barbjesse
I loved Keurig products till now.I purchased the K-Supreme Plus,.on the lowest strength setting tasted like it was on the strongest..hate strong coffee and this sooo horrible that it is going back.VERY disappointed.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 5, 2022
Hello and thank you for your review. We can certainly understand your frustration and would be happy to help resolve your issue. If you have not yet returned the coffee maker, certainly contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm, EST. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Posted by: wendy880
Verified Purchase:Yes
Very pleased with this purchase. The strength setting and heat setting are nice upgrades from our old Keurig.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Amfy
Verified Purchase:Yes
We had this Keurig about a month and it just quit working. No power all of a sudden. Called Keurig and they were very quick to send us out a new one before Christmas so we could have it when our company arrived. I love that it has a separate reservoir with a real handle, so easy to add water!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jeffrey56
Verified Purchase:Yes
Thank you Keurig for standing behind your coffee makers. Will never buy anything else!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Quit working after first de-scaling
on January 2, 2022
Posted by: Todde
Loved this at first, then we descaled and like magic, it quit working. would not turn on.
Instructions to descale on the website are incomplete.
Instructions to descale on the website are incomplete.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 5, 2022
Let's get you some help with this. Please call 866-901-2739, Consumer Care will be more than happy to assist!
Written by a customer while visiting keurig.com
Customer Rating
4
Need reps you can understand and speak english
on January 2, 2022
Posted by: Poodle54
Verified Purchase:Yes
This one is a replacement for the same make and model that just stopped working. Company was good once you got a rep you could understand!! Tried 3x…we had several kureig coffee maker and this by far makes the best tasting coffee with stream technology. Hoping it lasts for at least 2 years not 2 months. I didn’t give high marks due to not being able to understand reps and first experience with the new model that was graciously exchanged.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Mcl2022
Verified Purchase:Yes
I bought this for tea and hot chocolate. We have another Keurig but not being a coffee drinker, I can taste the coffee in anything I prepare no matter how much I crawled beforehand. So this is perfect for me and the coffee drinkers won’t hear any more complaints from me.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: JW2005
Verified Purchase:Yes
I was given this as a gift and it died in a few months. I was originally told 7-10 days for a replacement. I called during that time and told it would be 7-10 days after it was processed, which took a few days, so it was going to take longer. This was during the holiday season so I was without a coffee machine for family and friends so I asked about a refund instead of a replacement. I was told that they would do that but it would take time. After that time period I checked again and was told that it would be 7-10 days shipping and that they would not send
me a refund. In total, the 7-10 days took over
almost a month and I got different information
from different people. When this coffee maker dies, which, based on the reviews, I expect to happen sooner rather than later, I will find a new brand to purchase.
me a refund. In total, the 7-10 days took over
almost a month and I got different information
from different people. When this coffee maker dies, which, based on the reviews, I expect to happen sooner rather than later, I will find a new brand to purchase.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com