I had a problem with a 3 month old Keurig K-Supreme Plus Coffeemaker that I wasn't able to fix after following instructions online, so I called. I was asked questions and helped through additional steps to test the coffeemaker's issue, which wasn't resolved. Keurig technician said the coffeemaker would have to be replaced. A new one came the next day! Thank you, Keurig.
We love the large reservoir and speed in heating water however… Ours quit working in about 90 days. It was under warranty and we received a new one but that took a while. We will see how this one does.
I purchased less than a year ago and it stopped working after doing a descale. Called customer service and they replaced it right away which was awesome but I don’t think it should have broken in less than a year.