Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: moego
Verified Purchase:Yes
Love my K Supreme Coffee Maker, the support staff is wonderful, the best in Customer Service.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Lynda Sue
Verified Purchase:Yes
Love this Keurig! So much easier to fill than our old one that after 8 years died. Presets great for our home. Brews the perfect cup of coffee. Set your strength, temp and ounces or use your preset.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Sheila7178
Verified Purchase:Yes
This is my third one. The others had problems.
This new one is great!
This new one is great!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Trakman54
Verified Purchase:Yes
I have tested the temperature and found it to be acceptable but all the settings give me the same temperature of coffee. Not to sure I like the descale feature as it can cause the machine to fail as it did for me. Keurig did however replace it immediately. I won't be doing the descale maintenence as instructed as it overheats and causes failure.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: golfermcgregor
Verified Purchase:Yes
Motor burnt out on my previous Keurig. Called the customer service number and after a short phone call had all information needed to start my warranty replacement. Amazing customer service. Received a new model replacement very quickly. Amazing company. Thanks again.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Hank1320
Verified Purchase:Yes
Bought this 11 months ago and it stopped working. Keurig replaced it under warrantee
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: the Richmonds
Verified Purchase:Yes
We had a replacement on K_supreme, we loved the product, this is our 5th maker over many years.
We had a problem and your company replaced the new pot within a month . we greatly appreciate your customer service, and love the product. Thank you.
We had a problem and your company replaced the new pot within a month . we greatly appreciate your customer service, and love the product. Thank you.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Slow and does not brew selected cup size
on January 6, 2022
Posted by: Lisa55
I have had this machine for approx 1 year. I upgraded from a previous model due to the slim profile and handle on water reservoir. It worked great until the first descaling. Then the brew time got longer. Now, after 3 total descales, it only brews 6 oz of coffee no matter what size we choose (although one brew this morning only produced 2 ounces of coffee) and it takes forever. It’s also now extremely noisy and spews and sputters the entire brew cycle. It looks much better than it performs. I’ve been a Keurig user for years, this machine has been a huge disappointment, especially given the cost.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 7, 2022
We're sorry to hear that you have experienced problems with your coffee maker. Have you spoken with our Consumer Care team? The number is 866-901-2739, we'd be more than happy to help!
Written by a customer while visiting keurig.com