I bought this unit for its features. I held on to my older working model and end up still using This replacement will be my 4th supreme plus in the last 10 months. There is either a design flaw or poor quality control. When it works it makes a great cup of coffee, but it stops feeding water into the unit. PS. I know several others with same issues
Original and then new models acquired for our two homes. The latest is good for instant heat and also programming for individual choices. Newest quit after one year but great customer service sent a new and it works fine.
I was having an issue with my Keurig descaled light flashing. The Keurig representative help me with a diagnostic test and when it didn’t work she immediately said we will replace your coffee maker. In a few days my new coffee maker arrived. It is a great feeling to have a company back up their warranties without any hassles.
My keurig quit working and I called into the keurig service number and they immediately responded to my needs and within a week I had a new keurig delivered! No Photo.