This is my sixth Keurig purchase 2 four myself the rest for gifts..I had the classic for many years and wanted to upgrade..This Brewer is fantastic..I will never be without a Keurig
I bought my Keurig 11 months ago, it then failed to power on... with just one phone call, a brand new replacement was shipped to my door 2 days later. Unbelievable.
My Keurig Supreme let me down twice. They did not work, but Keurig upgraded my order with a Supreme Plus and it works wonderfully. They didn't give me a hard time about the brewer, they just sent me a new one. You can't beat that kind of customer support.
In the process of performing a descale my K-Supreme started smoking. Knowing that the internals were probably burning I unplugged it and relegated it to my garage and replacing it with my older single serve Keurig. While still under warranty, I was shipped a replacement (refurbished) machine in a timely manner.
When I called Keurig because my Supreme Plus coffee maker constantly told me to "descale", even after I had done it 12 times, I did not expect Keurig to replace the rig. But after the polite and patient barely understandable service rep could not cure my "descale" fatigue she sent me a free replacement Supreme Plus which arrived within a week. I was very pleased with Keurig standing behind their products. However, on the second day I used the new unit, "descale" appeared and would not go away--just like the first coffee maker. Another call to Keurig and another foreign-speaking rep and after 50 minutes of descaling my replacement unit, "descale" disappeared. I look forward to years of quick and easy coffee with infrequent "descale" mandates. Thank you, Keurig.