Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Mug girl
Verified Purchase:Yes
My favorite thing about this maker is the water reservoir with the handle. Makes for easy filling with water and so much easier than some other models. I also enjoy being able to program my favorite setting and pushing two buttons to brew using this feature!
Response from keurig.comBy Keurig, Consumer Care, July 28, 2023
We love that you are enjoying the programmable favorites feature on your new K-Supreme Plus coffee maker. Thank you for sharing your review!
Written by a customer while visiting keurig.com
Customer Rating
1
Never worked
on July 25, 2020
Posted by: Lish
I received this and was so exited to try it out! Followed all the instructions and did all the troubleshooting listed on the site but it still doesn’t work. All it does is flash descale and only makes about 4 ounces. This was such a let down because I usually LOVE keurig products.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 27, 2020
Thank you for reviewing your K-Supreme Plus coffee maker. We're sorry to hear this has been your experience with it and can certainly help you further. Someone from our team will be reaching out to you by email to offer assistance.
Written by a customer while visiting keurig.com
Posted by: non de plume
Verified Purchase:Yes
After each coffee brew, the brew basket must be flushed to get rid of grounds that will be deposited in your next brew. This is a serious design flaw. I was offered a third replacement, no thanks. I was given the previous machine, the Elite. Thanks for that.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 13, 2020
We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review. If you ever need assistance with any of our products going forward, please do not hesitate to reach out to our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Written by a customer while visiting keurig.com
Customer Rating
1
Useless - and broken times two!
on November 20, 2020
Posted by: Anonymous
I bought one of these about 6 weeks ago. It lasted for 3 weeks and then wouldn't power on. Replaced it with another one. This (2nd one) worked for 3 weeks and now only give about 3 ounces of liquid and shuts off, regardless of what cup size is selected. It does this with plain water (no k-cup). Called into Keurig tech support. They verified that this unit was also dead. My original first generation Keurig lasted for years without problems. This newer generation of machine is worthless. I've been through two of them in less than two months. Needless to say I won't be buying a third one. Time to change brands.....
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 4, 2020
Thank you for reviewing your K-Supreme Plus coffee maker. We're sorry to learn that your machine is not functioning correctly and would be more than happy to assist you. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to speaking with you!
Written by a customer while visiting keurig.com
Posted by: maglezq
Verified Purchase:Yes
I love it. Pretty good for a coffee lover. You can also use a ground coffee.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, June 29, 2023
Thank you so much for your kind words. We are so happy you are loving your K-Supreme Plus coffee maker. Enjoy!
Written by a customer while visiting keurig.com
Posted by: Penny C
Verified Purchase:Yes
Love the slim style of this coffeemaker. Easy to use, love that I can preprogram my preferences. With the new technology, the coffee tastes better. The only thing that could make this better, is to be able to choose which side the water tank is on.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Helen Czupkowski
Verified Purchase:Yes
I have been using Keurig coffee pots for many years so when my son needed a coffee pot I instantly ordered a Keurig for him also.
Response from keurig.comBy Keurig, Consumer Care, July 11, 2023
We're delighted to hear that you are both enjoying your K-Supreme Plus coffee maker. Thank you for having us a part of your family. Happy Brewing!
Written by a customer while visiting keurig.com
Customer Rating
1
Big Disappointment
on March 14, 2023
Posted by: MonieDH
In the past I've owned great Keurig coffee makers until I purchased this one. It stopped pumping the water several times, I have thoroughly cleaned the needles, calibrated it, and re-set it. This is my 3rd replacement and it is doing the same thing. I am very disappointed, and ready to throw it out of a window. Worst purchase ever!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 17, 2023
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com