after my first Keurig coffee maker went bad and would not start. I call the costumer support and they replaced it since it was under warranty. It took 2 weeks to get the replacement.
I was so impressed by the service agent. She was very understanding and listened to what I was saying. She exceeded my expectation on the outcome that I thought would happen. Instead of going to UTUBE I should have just called Keurig to solve my problem.
Had a warranty replacement Keurig Supreme Plus shipped replace a poor performing machine that was less than 1 year old. The new machine has lasted approximately 30 days and is now not making full cups!!! The troubleshooting steps do not help and I can actually hear the machine straining to make 8 of 12 requested ounces of coffee. This is unbelievable for the price of this (2nd) unit!!!
This is a very convenient appliance for entertaining. It doesn’t handle an electrical surge, but the company just sent me a new one with minimal effort on my part when this one was in use at the wrong moment and quit. I have one for each of my beach vacation units and decided I needed one for my home!