I bought this K plus last Christmas I don’t use it much and on New Years morning it started smoking I called them the next day gave them my serial number I had register the nice lady that helped me took my info down I was still under warranty and send me a new one right away ! Thank you
This is not the first keurig I have purchased and it is the second one that had an issue. I will never purchase another brand of coffee maker. Keurig stands behind their products. Thank you keurig!
The coffee pot was a gift and we were very happy with it until something went wrong. The customer service person I spoke to was very helpful. It’s nice to know that you stand by your products. We bought another Keurig as a backup so we would never be without. I am telling everyone what a great customer service experience this was.
Our k-supreme plus suddenly died and we were rewarded with a smooth and friendly interaction with customer service and a replacement was shipped promptly! A÷÷÷
Dealing with the warranty team was good but this is the third model Supreme Plus we have had in 14 months . Hoping this one will not shut down like the other 2 did.