I got it because I liked the idea of the water jets. This is my 3rd unit and not real impressed overall. So far the first two lasted approximately 6 months. Quit working while descaling cycle was running. The display just went dark. Tried several things unplugged and plugged back in, tried in a different outlet, and let it cool down. After reading reviews found this is a common problem. I hope they made changes to the latest one I received.
This is our third Keurig of this model. The first was replaced within three weeks and that replacement worked for several months then resorted to doing what the first one did, saying add water but the tank was full. So they sent us a third one. We have owned 6 different models of Keurig but this is the worst one. All others were great. This one is a one star model but Keurig Customer Service always comes through. So a one star coffeemaker and a 5 star Customer Service.
I purchased a new Keurig in October 2021. I could not reset the flashing descale button after descaling the machine twice. A customer service rep took me step by step through the procedure. When that failed, he sent out a replacement machine that I received in three days.
This coffee maker is our favorite, because of the added multistream function. It allows us to enjoy coffee in larger cup sizes without being watered down in flavor.