I had my original K-Supreme Plus Single Serve Coffee Maker for almost a year, and it made the best coffee ever. It developed an issue where it would not exit the descale mode. Keurig's customer service actually answered my call with a live person. After some brief questions and troubleshooting, she determined a replacement was in order. Keurig promptly shipped me a new unit, with a full year of warranty coverage. There was no cost of any kind to me to receive this brand new unit.
I recently purchased a K-Supreme Plus Single Serve Coffee Maker. Not sure what happened, but it stopped working. I called and after a few simple steps, I provided the Keurig Representative (she was VERY professional and helpful) with some information. A couple of weeks later we received our new K-Supreme Plus Single Serve Coffee Maker and have been enjoying our morning coffee! What a lifesaver! Thank you for your excellent Warranty support Keurig. You have a customer for life!
Bought my unit back last September. It suddenly stopped working. After contacting Keurig and submitting proof of purchase, they sent me a new unit at no charge shipped free!
I have had my brewer for about five months...makes a great cup of coffee...better than my previous machine...I had a problem and Keurig replaced my coffeemaker with a new one...thier customer service is second to none
The K Supreme failed after 8 months while doing the recommended de-scaling procedure. The warranty replacement came within a week, and is working fine.
My other k cup supreme plus dies no circuit at all on New Year’s Day. Keurig replaced it in 3 weeks. I really like the features it has and I just hope this one will last with no problems.
I bought this Keurig coffee maker in September and it stopped working in December. I was disappointed that it didn’t work. But because I had registered the warranty. I was able to receive a replacement. Thanks so much