Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: gramlindy
Verified Purchase:Yes
I was having some issues with my coffee maker and called customer service. The person I spoke with was so helpful and took her time to explain some things to try while she was on the phone with me. When none of the things worked she told me she would get a replacement sent out since I was still under warranty. It arrived quicker than the time frame she had given me. Great customer service. Never felt rushed or that I was a problem. Cuddos!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: MorningCoffeeLover
Verified Purchase:Yes
Frustrated Customer
Received my first Supreme Plus one year ago….it lasted one week. Went though all the phone calls, boxing up the unit and waiting two weeks for a replacement unit. The replacement stopped working 10 months later. I am the only one using this w/2 cups a day and use the Keurig cleaner. Again went through the phone calling process went without a coffee maker for 2 weeks only to receive a refurbished unit with handprints all over it. Yes, I am thankful
it works but I was told they would not replace it if this also fails to work. They have lost a Keurig customer!
Received my first Supreme Plus one year ago….it lasted one week. Went though all the phone calls, boxing up the unit and waiting two weeks for a replacement unit. The replacement stopped working 10 months later. I am the only one using this w/2 cups a day and use the Keurig cleaner. Again went through the phone calling process went without a coffee maker for 2 weeks only to receive a refurbished unit with handprints all over it. Yes, I am thankful
it works but I was told they would not replace it if this also fails to work. They have lost a Keurig customer!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Love my machine
Verified Purchase:Yes
My Keurig Supreme Plus stopped working during the descale process. I was going to buy another as I love this machine's compact size and ease of use. The size goes up to 12 oz and the heat can be adjusted. I called customer service and the machine was replaced FREE OF CHARGE. I received the new machine 4 days later and I am sooo happy with the service I received.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Original Gramps
Verified Purchase:Yes
Love my Supreme Plus but slightly out of warranty it developed a problem. Called Keurig who offered a replacement and within a couple of days I was again enjoying the great coffee. Thanks so much for your wonderful service.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jujubee3605
Verified Purchase:Yes
I got my replacement machine very quickly, and was treated kindly and the person helping us was very knowledgeable.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: wdgu
Verified Purchase:Yes
Love the features. This was a replacement warranty - so happy it was honored and replaced so quickly!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: X1x1
Verified Purchase:Yes
Needed to replace my original 7 year old Keurig. This new one is exactly what I needed.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Captain Ed
Verified Purchase:Yes
Replacement came quickly. It has the same problem, using the bulk coffee pod. You have to push down VERY hard to get the pod into the machine. It makes a loud snapping noise, I'm always afraid something is going to break. When taking out the pod, the holder has to be dug out because it falls off.
Other than that my wife and I love the machine. It makes great coffee and has lots of options.
Other than that my wife and I love the machine. It makes great coffee and has lots of options.
I would recommend this to a friend!
Written by a customer while visiting keurig.com