Replacement came quickly. It has the same problem, using the bulk coffee pod. You have to push down VERY hard to get the pod into the machine. It makes a loud snapping noise, I'm always afraid something is going to break. When taking out the pod, the holder has to be dug out because it falls off. Other than that my wife and I love the machine. It makes great coffee and has lots of options.
This is a replacement machine after my 3 months old coffee maker stopped working. I can’t say enough about how great customer service was. They worked with me and in a very short time I had a new Keurig.
Compared to Keurig’s original models, this model is so slow brewing you think you’re back to using a drip coffee maker! Other features are nice but it’s just disappointing that their new technology is not better
This is my second one of this model. I had an issue with the first one and Keurig customer service was awesome and sent me a replacement unit. That unit works just fine. Love the temp and strength settings