Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: C V V
Verified Purchase:Yes
My gift Keurig hit a snag 8 months after I received it. I filled out the online forms and within a week I received a brand new Keurig. It’s working great so far!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: andy72
Verified Purchase:Yes
I like the 3 different settings for 3 different people and the water tank is easy to fill and holds enough water for 2 days worth of coffee
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Al S
Verified Purchase:Yes
The first one died/fried itself during the first descaling procedure. It was 2 months old. This one ( a replacement) although still working would not exit the descaling procedure so I needed to unplug it. I have always kept up on maintenance and had my original Keurig last for about 5 years. These are garbage like everything else lately. Coffee taste, temp and cup size all good when it’s working.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: ShirleyP
Verified Purchase:Yes
Keurig replaced my coffee maker with no questions asked. The unit would just not turn on. I followed all the on line instructions for troubleshooting to no avail. I call Keurig for help and they had me go thru the same steps, then offered a free replacement.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Pat Z
Verified Purchase:Yes
Thank you so much for replacing my Kurig that stopped working after a few months. Excellent customer service.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: good customer service
Verified Purchase:Yes
I bought this coffeemaker in August. Limited usage - stopped working completely in January!! After speaking with customer service, I was sent a new machine. Very easy!!! Hoping it holds up this time.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
I bought this machine in August 2021. After 4 months it broke. Customer service was so helpful and sent me a new one
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointed
on January 25, 2022
Posted by: JustJa9
This is our 3rd machine. We heavily used the Keurig for coffee and hot chocolate. We are very disappointed that this recent model can not fully produce a pod of hot cocoa. At first we blamed human error. Maybe we didn't shake the pod to agitate the product settling, then we thought we didn't follow brewing preferences correctly. After, making the adjustments; (ie:low strength, high temp for best results) we still found a lot of hot cocoa at the bottom of the pod. How did we discover this? After pulling out the pod, the remnants of the HOT cocoa spilled out of the bottom of the hole. This also made for a very watered down drink.
The coffee production is fine.
The coffee production is fine.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 27, 2022
We're sorry that you've encountered this issue with some of your K-Cup pods. Please call our Consumer Care team at 866-901-2739 so we can further assist you.
Written by a customer while visiting keurig.com