I bought this coffeemaker in August. Limited usage - stopped working completely in January!! After speaking with customer service, I was sent a new machine. Very easy!!! Hoping it holds up this time.
Keurig replaced my coffee maker with no questions asked. The unit would just not turn on. I followed all the on line instructions for troubleshooting to no avail. I call Keurig for help and they had me go thru the same steps, then offered a free replacement.
The first one died/fried itself during the first descaling procedure. It was 2 months old. This one ( a replacement) although still working would not exit the descaling procedure so I needed to unplug it. I have always kept up on maintenance and had my original Keurig last for about 5 years. These are garbage like everything else lately. Coffee taste, temp and cup size all good when it’s working.
My gift Keurig hit a snag 8 months after I received it. I filled out the online forms and within a week I received a brand new Keurig. It’s working great so far!
Had to have my K-cup supreme replaced because after 2 months it quit working. The representative from Keurig was very helpful and I received my replacement quickly.