Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Anonymous
Verified Purchase:Yes
I bought this machine in August 2021. After 4 months it broke. Customer service was so helpful and sent me a new one
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointed
on January 25, 2022
Posted by: JustJa9
This is our 3rd machine. We heavily used the Keurig for coffee and hot chocolate. We are very disappointed that this recent model can not fully produce a pod of hot cocoa. At first we blamed human error. Maybe we didn't shake the pod to agitate the product settling, then we thought we didn't follow brewing preferences correctly. After, making the adjustments; (ie:low strength, high temp for best results) we still found a lot of hot cocoa at the bottom of the pod. How did we discover this? After pulling out the pod, the remnants of the HOT cocoa spilled out of the bottom of the hole. This also made for a very watered down drink.
The coffee production is fine.
The coffee production is fine.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 27, 2022
We're sorry that you've encountered this issue with some of your K-Cup pods. Please call our Consumer Care team at 866-901-2739 so we can further assist you.
Written by a customer while visiting keurig.com
Posted by: Pete33
Verified Purchase:Yes
Had to have my Kerig replaced under warranty and ease of process was outstanding. Love this coffee maker. Perfect cup of coffee every time. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jag05
Verified Purchase:Yes
Makes great coffee. Very convenient, fast and easy to clean. When my unit quit after one year the representative replaced after a couple of basic questions. Service makes the coffee even better. Thanks
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: G Rosie
Verified Purchase:Yes
I’ve always been a little dubious about warranties on certain purchases. I almost didn’t call when my K-Supreme Plus quit working. Needless to say, I was pleasantly surprised to to be informed that I would receive a replacement after sending verification of purchase or serial number if I no longer had original receipt. I received the replacement within 10 days. I love the coffee maker and I appreciate their customer service. Very professional!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Paul 10
Verified Purchase:Yes
I purchased a K supreme that when I descaled it the need to descale light would not go out. I called and you sent a replacement. The unit exceeds my expectations. Thank you.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Hpytrls
Verified Purchase:Yes
I will recommend this Keurig to everyone. The design , the operation, the choices, and the delicious brews it makes causes me great pleasure. It is so great to have a product that exceeds expectations.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Marmartcat
Verified Purchase:Yes
Fast, quite, doesn’t take up much space, best of all the coffee tastes great!
I would recommend this to a friend!
Written by a customer while visiting keurig.com