This is a replacement machine after my 3 months old coffee maker stopped working. I can’t say enough about how great customer service was. They worked with me and in a very short time I had a new Keurig.
Replacement came quickly. It has the same problem, using the bulk coffee pod. You have to push down VERY hard to get the pod into the machine. It makes a loud snapping noise, I'm always afraid something is going to break. When taking out the pod, the holder has to be dug out because it falls off. Other than that my wife and I love the machine. It makes great coffee and has lots of options.