Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
2
Keurig stopped working after 3 months
on January 29, 2022
Posted by: PETER12
Very disappointed lasting 3 months called and submitted documents and have not heard whether Keurig will stand by their warranty
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 11, 2022
We're sorry to hear about your experience and would be happy to look into this further. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Bill80
Verified Purchase:Yes
On my second Keurig Single Serve Coffee Maker for over 10 years - very pleased with the first one and other than a small problem with the latest / I'am sure the replacement will last just as long. The Warranty Replacement was an easy and great experience. Have recommend to family and friends and they to have commented they are very happy with the product.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Lasted less than 3 months!
on January 29, 2022
Posted by: 1 Unhappy camper
Never again would I buy this machine. Total waste of money lasted a little under 3 months. Would give it negative stars if I could. Before I suddenly stopped working….the coffee was needing to be warmed up a few seconds in microwave every time.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 11, 2022
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Posted by: Music lover
Verified Purchase:Yes
My replacement for a faulty previous Keurig was speedy and without any issues!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Sherrie ann
Verified Purchase:Yes
I called & got a replacement, 1st one would not power on. The replacement will not make a full cup of coffee.!! Did trouble shooting still not working. Makes about every other cup Have had Keruig for years. Not happy with this one.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Absolutely Awful Product
on January 29, 2022
Posted by: Incognita
I have own several Keurig products over the years and this one is the worst! Maybe my unit is just defected, but my white countertops are white no more! The splashing of dripping coffee is extensive…it goes everywhere…my counters, my walls…the floor! The coffee maker itself needs to be cleaned everyday after making just one cup of coffee! Who has time for deep cleaning everyday? It was a gift I cannot return it, so I live it! I have created a drip guard prevention system from a shopping bag! Are you kidding me!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 11, 2022
Oh no! We don't like the sound of that. We would suggest that you get in touch with our Consumer Care team. They are fantastic at troubleshooting these types of issues. They can be reached at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Blackmax
Verified Purchase:Yes
This is my second one of this model. I had an issue with the first one and Keurig customer service was awesome and sent me a replacement unit. That unit works just fine. Love the temp and strength settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Yorkie18
Verified Purchase:Yes
Compared to Keurig’s original models, this model is so slow brewing you think you’re back to using a drip coffee maker! Other features are nice but it’s just disappointing that their new technology is not better
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com