I am extremely pleased that Keurig replaced our three month old Keurig coffee maker that stopped working. It is nice to see that they stand behind their products.
I purchased a K Supreme coffee maker in September 2021 and in December 2021 it stopped working, I contacted customer service and they were wonderful. I simply sent them a copy of my purchase receipt and a photo of the serial number on the coffee maker. This was over Christmas and I received a new machine on December 27. I never expected such wonderful service, it’s refreshing to see a company stand behind their products.
I bought my first K-Supreme Plus in September, it stopped working after only 3 months. Keurig was great about sending a replacement. Unfortunately this one was also defective, once again I was sent a new one, so far it’s working ok. My last Keurig lasted a long time and was very pleased with it so it was a surprise to have 2 coffee machines that malfunction. Customer service was very cooperative.
From my recent experience in contacting Keurig customer service I give them very high marks. They responded quickly and positively to my email and replaced the product without hesitation.
We got ours back in April of 2020. And I went to use it and it wouldn’t turn on. So I called the number in the booklet, the person that help me was great and helped me get my replacement. I love it bc we don’t waste coffee like we use too.