after my first Keurig coffee maker went bad and would not start. I call the costumer support and they replaced it since it was under warranty. It took 2 weeks to get the replacement.
I called CARiD customer support for troubleshooting and discovered the problem was irreparable. They sent an exact replacement that I received within seven days. Proof of purchase was the UPC code on the unit. That was very helpful
Brewer wasn't coming out of descaling mode. Talk to tech support they walk me through several trouble shooting item and it was determined our brewer defective, sent us a new replacement under warranty.