Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Greatful
Verified Purchase:Yes
Keurig sent me a replacement machine after my first one died after 14 months. It was out of warranty but they took good care of me anyway.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
They sent me a new one when it stopped working
on February 5, 2022
Posted by: LeannCC
Verified Purchase:Yes
This is a very convenient appliance for entertaining. It doesn’t handle an electrical surge, but the company just sent me a new one with minimal effort on my part when this one was in use at the wrong moment and quit. I have one for each of my beach vacation units and decided I needed one for my home!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Linda25
Verified Purchase:Yes
This was under warranty and replaced quickly when it stopped working. Great customer service!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: WorstKeurigEver
Verified Purchase:Yes
Had a warranty replacement Keurig Supreme Plus shipped replace a poor performing machine that was less than 1 year old. The new machine has lasted approximately 30 days and is now not making full cups!!! The troubleshooting steps do not help and I can actually hear the machine straining to make 8 of 12 requested ounces of coffee. This is unbelievable for the price of this (2nd) unit!!!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Sue Grr
Verified Purchase:Yes
Very happy to have an easy to operate coffee maker.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Minnesota owner
Verified Purchase:Yes
This is a great addition to my kitchen. It's always ready to go!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: 12000
Verified Purchase:Yes
I was so impressed by the service agent. She was very understanding and listened to what I was saying. She exceeded my expectation on the outcome that I thought would happen. Instead of going to UTUBE I should have just called Keurig to solve my problem.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Stay away from this one
on February 5, 2022
Posted by: asteelman
I have gone through 3 of these brewers since July! The first just stopped powering on, and the second and third started brewing 2-3 ounces at a time. I'm so disappointed! I will say Customer service has been good and I'm waiting on a call back now to try a different style brewer. My first Keurig lasted 8 years, so I'm hopeful that I can find one that will work like that one!!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 15, 2022
Thank you for your review. We are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com