This maker stopped working after a few months. The replacement was easy, but waiting 7 to 10 days for a replacement is too long. I understand that sometimes you get a lemon, but it should not take that long for a replacement. It should happen within two days.
I bought my k supreme coffee maker a year ago and unfortunately it suddenly stopped working. After calling customer service they were very nice to send me a replacement machine.
My new Keurig was not working correctly and then stopped working. I called and spoke to a representative who was very helpful. My machine was replaced in less than 3 days. Excellent service. Thank you!
We upgraded to the new Keurig because it takes up less real estate. The bonus is that it's completely customizable for 3 users so all it takes it selecting your blend (user 1, 2 or 3) and pressing the "K" to brew. I truly believe the hottest setting does brew hotter than our older model which I like a lot better. It also turns on automatically when the handle is lifted to insert your pod. The only drawback is when using your own coffee you have to switch out the pod containers. I liked it better when the insert fit into the K cup pod. That being said, this upgrade is still an improvement over the other models.