Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Bobb50
Verified Purchase:Yes
Best coffee maker I ever owned I highly recommend it
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Awesome Machine..but not for long
on February 7, 2022
Posted by: NikkyCoffee
I had this machine for 13 months. I loved the quality of coffee that it produced. I think the multi puncture feature helps create a better cup of coffee. The downfall was this machine only lasted 13 months, which is disappointing to me. I wish it would have at least lasted for 2 years. Keurig will not replace it either, as an exception since the warranty is 12 months. Oh well, I'll likely purchase another one because it is so convenient and I love my morning coffee, just hope the next one lasts longer.
Response from keurig.comBy Keurig, Consumer Care, February 15, 2022
Thank you for your review and feedback. We're sorry to hear about your experience. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: DesertRose
Verified Purchase:Yes
After six months of use, my Keurig had stopped working. I contacted Keurig, and they honored a new warranty replacement. I'm happy with their service and once again enjoying my morning Kuerig cup of coffee. Thank you!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Very disappointed
on February 7, 2022
Posted by: Vic27
I bought this about 5 months ago. Initially I loved it! Then one day just stopped working and it was only 4 months old! I reached out to Keurig about 1 month ago, and to this day no word from them. I did all the troubleshooting tips etc, and it still doesn’t even turn on
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 15, 2022
We're sorry to hear that troubleshooting did not correct the issue. Our Consumer Care team will be happy to assist you with this further. Please get in touch with us at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Dan22
Verified Purchase:Yes
It took me some time to get my replacement, but I am happy with my coffee maker. The new features on the coffee maker is really a plus.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Sent me a replacement on warrant that is garbage
on February 7, 2022
Posted by: Dylan1991
Verified Purchase:Yes
After having my original brewer for one year the machine stopped turning on, sitting there like the worthless piece of metal it is. The replacement was sent to me and the thing is trash. It takes over 3 minutes to brew a cup of coffee that is watered down and has coffee grounds in the bottom of the cup constantly.
Written by a customer while visiting keurig.com
Posted by: EH14
Verified Purchase:Yes
This is a replacement and customer service quick efficient in response it was great! We love the features and ease of making with preset options it came fast and we absolutely love it.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: jack2022
Verified Purchase:Yes
Our brewer stopped working; it wouldn't power on. I called Keurig Customer Service, described my issue and after completing a couple of test suggested by the service agent, a new replacement was issued and I received my new 'K-Supreme Plus' brewer within a week.
I'm very pleased with the customer warranty service and the operation of all the Keurig brewers we've used over the past many years.
I would recommend this to a friend!
Written by a customer while visiting keurig.com