Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Karl with a K
Verified Purchase:Yes
No problem getting a replacement for one that quit.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: PaPaw G
Verified Purchase:Yes
We have had a Keurig for several years and purchased the newer model last year. That unit had a problem and would not power up. I called service support, and they walked me through all the steps to try but nothing worked. He told me how to send for the replacement. I did and Kurieg did send a replacement unit. Thank you very much.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: TTFN
Verified Purchase:Yes
I am so pleased my Keurig could be replaced so easily and quickly. Customer service is great!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Fast, efficient, excellent brew and choices,
on February 10, 2022
Posted by: Oma1
Verified Purchase:Yes
I had one. Less than a yr old began to have problems. THIS IS A REPLACEMENT.
So far, love it. No issues. Would choose this one again. Love everything about it.
So far, love it. No issues. Would choose this one again. Love everything about it.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointed, Didn't Last
on February 10, 2022
Posted by: Very Unhappy Disappointed
Hubby & I thought this was a good machine, we just wish it had a 16 ounce option. It's just the two of us using it daily, so it's not overworked or abused, and we did the routine maintenance. Here we are not quite 6 mos. after purchase (bought end of August 2021) & it went south. Shot out a puff of smoke & smells like hot plastic. For the price paid, we expected it to last longer, most definitely a lot longer than just under 6 mos!!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 16, 2022
Oh no! We don't like the sound of that. We would suggest that you get in touch with our Consumer Care team about this. They can be reached at 866-901-2739 and will be happy to help.
Written by a customer while visiting keurig.com
Posted by: Nieces7
Verified Purchase:Yes
When my keurig died a replacement was promptly sent. Great customer service.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Carly93
Verified Purchase:Yes
I received my Keurig as a gift. I loved it. However it had a defect. When I called Keurig’s customer service department for assistance the representative was so helpful. We went through steps to try to solve the issue. We were unable to locate the problem. Within just a few minutes she sent me an email with information on how to receive a replacement. I received that replacement in just a few days. I appreciate so much a company who stands behind their products!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Ljohnson619
Verified Purchase:Yes
I have had keurig for many years , The K supreme plus is by far the worst coffee maker I have ever owned. I bought one because of the features that it has. But they break down fairly quickly. The only good thing is keurig has replaced 3 of them at no cost.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com