I bought my Keurig 11 months ago, it then failed to power on... with just one phone call, a brand new replacement was shipped to my door 2 days later. Unbelievable.
This is my sixth Keurig purchase 2 four myself the rest for gifts..I had the classic for many years and wanted to upgrade..This Brewer is fantastic..I will never be without a Keurig
Awesome Keurig with good style.i need a complimentary tea bag brewing insert with my new Keurigs always. The pad that goes underneath the cup needs to be raised one quarter inch to cut out tiny splashes as the fluid drops in. (It might be industrial sabotage at the manufacturing plant in China. American consumers and companies have never quite understood manufacturing to cause harm. We try to be totally excellent manufacturers. China has been sabotaging what we get. I have quite a list of examples. Keurig is too good for that).
You might want to go back to some models that are simple mechanical engineering. It is going to be an excellent comeback. (For example: So many worthless software choices are available on my washing machine. There are many stupid choices no one would ever use. A simple rotary dial or series of buttons to choose options would drop the price of the unit in software engineer salaries. A "mechanical ROM BIOS"-like hardware metal platform (all metal machine parts) is preferable to LED controls).
My Keurig unit is precious as it is, but I would not mind prurient changes to stop the drop splatters. It requires cleanup every time it is used.
Very pleased with the warranty replacement process with the K-Supreme Plus. The coffee maker is the best looking Keurig machine I have seen. It works well, too.