I love this brewer; however, this is my 3rd one (second replacement) in less than a year. For the price of this brewer I would think it would last longer then 2 descale cycles
Have been a Happy owner of Keruig coffee makers for years. I stepped up to the Supreme Plus with multi-brew earlier this year. I had cleaned the brewer a few times when I noticed the DESCALE light stayed on. Called Keruig and explained the situation, after answering a few questions I was told my brewer would be replaced under warranty. Showed up a few days later! Great company.
This was a replacement unit and I love the updated features such as strength and temperature buttons. I also like the ability to preset my preferences so I only push 2 buttons.
When my fairly new Keurig failed to operate, I called Keurig for a replacement under the warranty. The customer service reps were responsive, helpful and courteous. A replacement coffee maker was ordered, shipped and received in a very timely manner.
I have had a Keurig for over ten years, so when my K Supreme stopped working I was sad and disappointed. I called the 800 number to see how to proceed and was pleasantly surprised with friendly, prompt service. I was able to email my information and had a new coffeemaker in less than two weeks.