When my K-supreme Plus had problems with the serving size, I called Customer Support and after trying several procedures to correct it, they sent me a new replacement quickly and efficiently.
I purchased my K-Supreme Plus 6 months ago and it died. Just would not turn on. Called Customer Service to get replaced (of course I could not speak to anyone in the USA) so the person was nice and told me I should get my new replacement K-Supreme Plus in 10 days. I sent all the information and copy of receipt of 1st K-Supreme Plus. Nothing received in 10 days. Not even 15 days. So I called again with my case number and the person had it shipped out in 3-4 days. So would I recommend the K-Supreme Plus….verdict is out. Let’s see if this one lasts more than 6 months. This is my first Keruig. We shall see.
When I called about My Keurig not working I didn’t expect to get much from the phone call. I was so happy to actually get it replaced! I was very impressed and most certainly plan to ALWAYS have a Keurig!
My previous brewer that I bought a couple of months ago was broken. After trying some trouble shooting I called Keurig to inform about the problem. The person I spoke to was very caring that she knows I needed the coffee brewer asap and after a few days I got the replacement. I was very happy that I’m able to use the brewer again which I love it’s very modern features. Sleek and not bulky which I had previously from its older model.
I called Keurig customer Service for assistance on how to get the “descale” indicator off. We went through numerous steps, same as what had already tried, nothing worked. I got a new coffee maker.