I bought my K-Supreme Plus almost a year ago. Went to make my cup of coffee and the unit wouldn't even power on. It was dealer than dead. I called Keurig customer support, we tried troubleshooting and nothing worked. They said a replacement unit is on the way with a new 1 year warranty. The entire phone call was less than 10 minutes. I had my new Keurig three days later!
My machine just wouldn't turn on one day, the warranty replaced it within 2 weeks. No charge to me at all. Asked me a few questions and sent the replacement Thank you