Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
2
Coffee comes out diluted
on September 3, 2020
Posted by: Jmon
Beautiful machine and added features. But it drips so slow and the coffee comes out diluted.I don’t know if the product sent to me is defective or it’s just the way this model is. I’m disappointed as I was very pleased with my old Keurig that I used for 8 years. I’ll be returning it.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 3, 2020
We're sorry to hear that your coffee maker is not working as it should. Please call our Customer Care at 866-901-2739, we will be more than happy to help!
Written by a customer while visiting keurig.com
Posted by: Lyn201
Verified Purchase:Yes
I've had this for a couple days and I would love to set up the indivual settings, but your directions stink. I had my daughter see if she could figure it out and she was lost as well.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, September 30, 2020
Hi Lyn, thank you for sharing your review with us. We appreciate the feedback. Once the desired brew size, strength, and temperature settings are chosen, press and hold one of the user profile buttons to save your settings. Once saved, you can press the user profile button followed by the brew button. Hope this helps!
Written by a customer while visiting keurig.com
Posted by: KimRitter
Verified Purchase:Yes
I miss my old Keurig l. I got this one because I thought the water capacity would be larger and I wouldn’t have to fill my container every other day, but it won’t even turn on when reaches are certain level so tilhe extra water capacity is useless. It doesn’t preheat so it takes forever to heat up and then goes extremely slow to make. It’s also extremely annoying to have to presses all the buttons to get this thing making coffee. You can save your setting but you still have to press two separate buttons to make your coffee. It’s also really weak now. I miss my old one step keurig. I hate this new “fancy” machine.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 10, 2020
We're sorry to hear about this. Our Customer Care team would love the opportunity to try and resolve this. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
Love this coffee maker. Simple to use. Does provide enhanced flavor. Only problem was I use K Cup filter most of the time and this one takes a different filter. Just need to report that info when purchasing this. Just had to order separate after receiving coffee maker. Do love it.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, September 23, 2020
We appreciate hearing this feedback, Pam. Happy brewing!
Written by a customer while visiting keurig.com
Posted by: dugan
Verified Purchase:Yes
I would give it 5 stars except for two issues.
1) temp setting on hi is not hot. We need to top off in the microwave.
2) after resetting a few times to try to get them working properly, the presets set the temp ok, but will not dispense 12oz. They usually give 8 oz, sometimes 10oz.
1) temp setting on hi is not hot. We need to top off in the microwave.
2) after resetting a few times to try to get them working properly, the presets set the temp ok, but will not dispense 12oz. They usually give 8 oz, sometimes 10oz.
We like the compact style, and the handle is huge
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 1, 2020
We're sorry to hear that you have experienced problems with your coffee maker. Have you spoken with our Customer Care team? The number is 866-901-2739, we'd be more than happy to help!
Written by a customer while visiting keurig.com
Customer Rating
3
Works but a step down from the Elite
on October 13, 2020
Posted by: OldMarineGunny
I love the design and functionality. The settings configuration for three different users are a blessing and the water reservoir is easier to fill but would love the have the light.
My only complaint is the the coffee is not hot enough. Even on the highest setting my coffee is on 163 degrees. That is not hot enough.
I will not buy it again.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 14, 2020
Thank you for sharing your review. We will pass your feedback along to our product team.
Written by a customer while visiting keurig.com
Customer Rating
5
Help
on October 13, 2020
Posted by: Nonna of 3
Love the Machine, but after I Descale it still says to Descale how do you fix that?
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Puzzling features...gained and lost
on October 14, 2020
Posted by: Joeypez
Bought this to replace another keurig...love the new features of flow thru technology and continuous brew without waiting for water to heat up. Puzzled why you can change position of water tank on K-supreme, but can;t on K-supreme Plus. Also none of my travel mugs fit under the K-supreme Plus....all fit under my old Keurigs. Keurig keeps coming up with improvements to their machines, but it seems that each improvement comes with a sacrifice.
Response from keurig.comBy Keurig, Consumer Care, October 16, 2020
Thank you for your review. We will certainly pass along your feedback to the appropriate team.
Written by a customer while visiting keurig.com