My new Keurig was 2 months old and the descale light came on. When going thru the descale process, the machine turned off and would not restart. I spoke with a Keurig rep, went thru trouble shooting process and a replacement was sent.
I bought this model Kurig at the end of December, 2020. (And gave my old one away.) A few months ago I began having issues with it; then a month ago, more serious issues came up that made it difficult to brew a cup of coffee without many retries. I called customer service, explained the situation, and they immediately replaced it. Thank you, Kurig!
We purchased a K-Supreme Plus Single Serve Keurig and after 13 months it stopped working. I called Keurig and even though it was past the 12 month warranty, Keurig sent us a replacement coffee maker. This is a good company that stands behind their product. Be sure to register your product after purchase.
After using for a while, I realized it was different. It punctures 5 additional holes in K cup and extremely easy to fill with pitcher type water refill. Highly recommend.