Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: My coffee maker
Verified Purchase:Yes
Very happy with it all, costumer service , warranty!!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointed after 2 months
on February 16, 2022
Posted by: Jimmy joe
I bought this new K-Supreme Plus at Christmas for my wife. Now after only 2 months of light usage it has completely failed to function. After contacting Keurig they are sending a new machine in 7-10 days. I expected better performance from their products.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care , February 18, 2022
Hi Jimmy, thank you for your review. We apologize that you experienced an issue with your K-Supreme Plus coffee maker and appreciate you allowing us the opportunity to assist. We consistently listen to consumer feedback and will be passing this information along to our engineering and quality teams for review. If you ever need further assistance with any of our products please don't hesitate to out to our Consumer Care team at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Terrible
on February 16, 2022
Posted by: KikiNYC
I hate this machine. It died after only 3 months of use. Splatters all over the counter and there’s always grinds in the coffee. Looks nice, but is a piece of junk. I would give it zero stars if I could.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care , February 18, 2022
Hello and thank you for your review. We apologize that the K-Supreme Plus did not meet your expectations. This is not indicative of the experience that we strive to provide and we hope that you will allow us the opportunity to assist. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to hearing from you.
Written by a customer while visiting keurig.com
Posted by: Co218
Verified Purchase:Yes
I give this company 100 percent for customer service. The person handling my problem was excellent. When she couldn’t fix the problem she never hesitated to replace the unit. After her best attempt to fix the minor issue, light coming of and off to descale, she gave me an opportunity to get a replacement. I’m 100 percent pleased. And the coffee maker is the best and I have tried many including the Nespresso, this is by far the best.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: KML1
Verified Purchase:Yes
Had a warranty issue that was not a problem, exact replacement.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Desco1134
Verified Purchase:Yes
This is my third one of these from Keurig. After about six or seven months they fry out and just stop working. Luckily they have a really good exchange policy and have exchanged these for new ones. I really wish they would’ve given me a refund, due to the hassle that it’s been to be on the third one now. I would say just make sure you register your product and you should be fine… Giving two stars because of the fact that these have been replaced with new ones.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Dave 38
Verified Purchase:Yes
This unit is a replacement for a prior coffee maker under warranty. I called to inform it was no longer working and I as told to email a picture of the serial number and a new one would be sent immediately. And it was as!!!!’
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Cosmo70
Verified Purchase:Yes
I upgraded my Keurig coffee machine to the supreme Pluss and it was worth every penny.
I would recommend this to a friend!
Written by a customer while visiting keurig.com