Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: JPM50
Verified Purchase:Yes
I had a warranty issue with my Keurig Supreme Plus coffee maker. Got on the phone with customer service. After a few tests with the agent they were shipping out a new one. The call was about five minutes and the new brewer was delivered in four days. Great service and very nice to deal with. Thank you Keurig.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Candy and Mike
Verified Purchase:Yes
We loved our K-Supreme Plus Single Serve Coffee Maker until 3 months after we purchased it, it started making 1/2 cup beverages. We tried all of the Keurig suggestions and finally contacted Customer Service. Best thing we ever did! After they had us put our machine through some basic trouble shooting test they determined that it was defective and sent us a BRAND NEW Keurig replacement!! They were awesome!! Thank you Keurig for all of your help!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: RonG1803
Verified Purchase:Yes
Was concerned about the replacement process. It could not have been easier and the customer service representative was excellent. The replacement arrived in no time!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Dark Wolf
Verified Purchase:Yes
Works great. Same quality coffee cup after cup. As I expected.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Clammer
Verified Purchase:Yes
We only had the first maker less than a year and had problems but Keurig replaced it no problem.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Randy53
Verified Purchase:Yes
My kids bought me a Keurig for my birthday last March. I absolutely love it! But I was having some trouble with it and your company replaced it after troubleshooting with me. Appreciate such a reputable company that would do that! Thanks
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Gabbie0204
Verified Purchase:Yes
This is a replacement model -really quick replacement service -ordered one day -received replacement the next day
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Makes great coffee... HORRIBLE DESIGN
on February 19, 2022
Posted by: papamouse1
OK, so I just managed to burn up my 3rd K-Supreme in just over a year, all when trying to descale this stupid unit. First one, I descaled once with no problems. Second time I went to descale it, the light wouldn't turn off. Was running my 2nd reservoir of fresh water rinse and it just turned off. Keurig sent me new unit. Time came for it to demand I descale (can't turn warning off). I poured over videos and info on the web as well as hunting down the Keurig .pdf for the model. I followed their advice to a TEE. Turned off unit...pressed 8 & 12 oz until descale lit. Used Keurig descale solution, ran it through until it said add water, cleaned tank/added fresh water. Ran a full reservoir through and still said descale mode... scared of what might happen, I reluctantly put more water into the reservoir and a couple more cycles and BOOM! No power again! That unit lasted maybe 3 months. On my 3rd unit, time to descale. Followed all the instructions and almost exactly the same result. How can so many people buy this unit, give fantastic advice/videos and seemingly have success, but I can't get one stinking unit to last a year!
Listen, I LOVE this unit's design and features, but I cannot in good conscience recommend ANYONE buy this model. I just dug my 10 yr old model out of the box again to use it so I can have coffee in the morning... crossing my fingers I can get Keurig to not replace this model but just give me a different model. I try to never give something a 1 star rating, but this time can't see how I can not do it.
Listen, I LOVE this unit's design and features, but I cannot in good conscience recommend ANYONE buy this model. I just dug my 10 yr old model out of the box again to use it so I can have coffee in the morning... crossing my fingers I can get Keurig to not replace this model but just give me a different model. I try to never give something a 1 star rating, but this time can't see how I can not do it.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 21, 2022
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com