Brought the first coffee maker about three (3) months ago and it was replaced via UPS in three (3) days since the descaling light did not go off after running the descaling process. I noticed that the box containing the replacement unit was labeled "NEW' and it also displayed "ENJOY" after brewing excellent coffee. It appears that the coffee maker was reprogrammed.
I’ve been very happy with product. I like the programming feature and the instant on. No need to set times for turning off and on. The handle on the water container is an added plus
I had to get in touch with Keurig on my coffee makers warranty. The Customer Service was very professional and courteous. The young lady handled my situation with ease and after a few easy steps my new coffee maker was on its way to me. Thank you Keurig
This is a replacement to my first purchase which malfunctioned after descaling. The coffee tastes good but the machine splatters all over the counter after making a cup. There are also small pieces of coffee grinds in the cup if you make a cup of hot water. I still have to wait and see what happens after descaling for the first time. I can say at this point that I am not thrilled with this machine.
We had our coffee maker for a short period of time & after descaling for some reason it just stopped working. I called the company & I had a replacement right away