Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Jenn R
Verified Purchase:Yes
Absolutely love my new Keurig! Works great and brews consistently delicious drinks!!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 15, 2022
We are thrilled to hear that you are loving your Keurig coffee maker! Happy brewing!
Written by a customer while visiting keurig.com
Posted by: LLanders
Verified Purchase:Yes
We have been pleased with the features on this coffee pot. The optional heat and strength level and how we can save the preference has been great. The only issue is this is the 3rd pot in less than a year. There is a glitch in the descaling. You have replaced it twice for us. I wouldn't recommend until I knew you had fixed this issue.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Hooked on the Keurig K-Supreme Plus coffee maker
on February 21, 2022
Posted by: kuschel
Verified Purchase:Yes
We purchased this coffee maker last year after using it at an AirBnb -- just loved it. In the fall we had problems with it closing and couldn't really use it. I contacted the Keurig customer service center, and after providing adequate proof of purchase, etc they replaced my old one with a new one. We were so happy to be able to make our wonderful coffee again. I would highly recommend this product, as well as the excellent Keurig customer service, to anyone.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Chicago GH
Verified Purchase:Yes
Called the customer service team about the failure of my under warrenty machine, and a new ewplacemtn was received in less than 10 working days. Thats what customer service satisfaction is all about.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Babejen
Verified Purchase:Yes
Fast return great customer service ghheheheehejejejh
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Easy Peasy warranty claim & awesome customer serví
on February 20, 2022
Posted by: LOpp
Verified Purchase:Yes
There was a software glitz with my K-Supreme Plus & the descale notice wouldn't turn off after I went through the descale process. I called in to see how to reset it & Keurig sent me a whole new unit.
Thanks Keurig!
Thanks Keurig!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Priscilla334
Verified Purchase:Yes
I love my Keurig! Coffee comes out very hot and tastes amazing. Like the ability to adjust strength and also make it over ice. Company stands behind its product and is very helpful in answering questions.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Subject to non recoverable thermal overload.
on February 20, 2022
Posted by: Norwegian
Verified Purchase:Yes
Although happy with the overall performance and convenience of the coffee maker, when it shut off during a descale procedure and would not restart I called customer service and was sent a new unit. While waiting for the replacement unit I researched history of this type of failures with this model Keurig and found it was a common occurrence and could only be reset internally, which requires disassembling the unit and manually resetting the thermal overload switch (not recommended DIY project) . I appreciate the opportunity to express my opinion on this issue, and not knowing the logic of this design I find it appalling for Keurig to subject their customers to the stress and inconvenience of going through the Warranty process knowing this problem exists.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com