This was my second Keurig . After six months would not descale and only make half cup . Warranty service was happy to replace,received new unit in about six days
I bought this and had to have it replace and didn’t have a problem doing so at all. I have owned I think everyone they had put out on the narket and by far my favorite.
It arrived yesterday and I spent the evening reading the instructions. My 7 yo Keurig will be missed, it had a clock (that I used a lot), auto on/off with a light that let me know it was ready to have coffee. Now I am anxious to have my first cup in the morning, I'll get used to not having a light and clock eventually.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, February 23, 2022
Thank you for your review, Dee. We hope you love your new K-Supreme Plus. Happy brewing!
My boyfriend at the time bought if for me for Christmas and I loved it til I had a problem with it I am so glad your company sent me a new one to replace the broken one
My story... We bought our Keurig Supreme Plus in December of 2020. After nearly a year of use, (end of November 2021) it unexpectedly stopped working. It's my wife' coffee machine and I suspect she removed the water reservoir while in use noticing it was low on water and that caused the machine to fail. (So dont do that) That said, we no longer had the receipt and were about to resign ourselves to having to purchase another for her when I decided to call the Keurig help line. The associate was nice enough, but the whole phone call took less than 5 minutes... They said they would be sending a replacement but it may take a few weeks to get here. True to their word, a new machine arrived and now we can enjoy use of this machine again.
So the product itself is simple to set up, easy to use and has custom preferred coffee setups for ease of use. It is the best keurig we have owned or used for that matter. The support is what really won us over.
This is my second one in the past 18 months. Both units stopped brewing a full cup after about 6 months. Keurig has replaced the unit but it's frustrating.