We received a replacement brewer in the last 10 day and it inoperable. Now it reads "Add Water" despite having a full reservoir of distilled water. We've had three of the same model brewers in less than a year--so very disappointing.
Just wanted to let everyone know that they back up their Keurig's during the warranty period. I had a problem with mine and could not get it corrected with them over the phone. They sent me a new Keurig
What a great experience. I called the first of the week to get help on making my Keurig turn on after cleaning and after going through the check list with no success, the advisor said we are sending you a new Keurig. I received it before the weekend. Wow!!
My Keurig stopped working properly. I called Keurig's Service Dept. and we went through several steps to fix it. None worked. So Keurig replaced my machine, free of charge. Shipped me a new one immediately. I couldn't be happier with my dealings with Keurig. No fooling around. They just got the problem fixed. Excellent.
I had an issue with my K-Supreme, called customer service and they sent me a brand new one right to my door in 3 days !!! Awesome customer service !!!!