We love our Keurig. After speaking with the Keurig representative, he decided that we needed a warranty replacement. He ordered the replacement and we had it in just a couple of days. Wow, that was great service and easy to resolve. Kudos to Keurig.
We ordered and received one about a month ago and it didn’t work out of the box. So I called them and they very helpful and kind and immediately sent a replacement. We received the new machine and it’s working great!
We really like this coffee makers size, amount of water it holds and the settings. Just what we wanted. This one is a replacement under warranty. First one like many I read about would not clear the (descale) light no matter what we tried. Tried with Kurig on the phone to no avail. They sent a replacement out quickly, and picked up the old one all free of any charges.
Versatility of coffee maker is probably it's best feature. Can make coffee at many different strengths and temperature. Have used many Keurig makers, this Supreme Plus is best on market.