Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: meljhof
Verified Purchase:Yes
Makes fine coffee for a few months, and after first or second descaling process, it breaks down. I have been through 4 machines in less than a year because under warranty, thank goodness. Not user error as I have followed all instructions to a tee, and used only Keurig products. Nothing will ever be as good as the Keurig VUE coffee maker I used to own, which never broke, but they stopped making the pods for the VUE.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Lizzie4200
Verified Purchase:Yes
Our K-Supreme coffee maker stopped working during the descaling process, I phoned customer support and right away he let me know there wasn't a way to repair it and arranged to send a free replacement. No cost for the replacement or shipping, a completely brand new unit that is working great now. I'm so grateful to Keurig for offering such great customer support and taking care of us should the unit fail.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Frde
Verified Purchase:Yes
This is a nice unit but wondering how they can't fixe the common problem of easy rest the over heating while there are too many clients with this issue in the social media which cost them a lot to replace it with a new unit it it is still under warranty. Obviously they know the problem and how hard it is to open the unit (no instruction) and reset the heater module!
Bu adding these feature they can save a lot of money and have a higher quality unit .
Just add a simple way to reset the heart unit , very simple. . I have bought this less than a year ago and didn't stop working , calling the customer support they send me a new unit within a week or two and have been told that this the last one !! mean it will happen again, more likely and not covered any more.
Bu adding these feature they can save a lot of money and have a higher quality unit .
Just add a simple way to reset the heart unit , very simple. . I have bought this less than a year ago and didn't stop working , calling the customer support they send me a new unit within a week or two and have been told that this the last one !! mean it will happen again, more likely and not covered any more.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: LeonS
Verified Purchase:Yes
I was very impressed with how fast and easy it was to get my Keurig replaced after the motor burned out.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jill84
Verified Purchase:Yes
I purchased my original Keurig a few months ago and it stopped working abruptly! I can barely live without my Keurig so I was very happy when I called customer service and they very quickly determined that I needed a replacement! It all happened very quickly and I do appreciate that!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: LK2022
Verified Purchase:Yes
My Keurig stopped working after about a year, and I called the customer support number to see if there was a way to reboot my coffee maker before purchasing another one. She tried to troubleshoot it with me over the phone, and when it didn't work, she said they were sending me a replacement! The process was so easy and quick and the customer service agent was very polite. I loved the coffee maker and the convenience, but it was the warranty and customer service that really sets them apart.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: TheCoffeeFan
Verified Purchase:Yes
My coffee maker stop working and they sent me a new one no charge. It was delivered immediately. Great service!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Albert 300
Verified Purchase:Yes
I had a problem with the power and called the company. The best people and I had a new one in one day. What a pleasure doing business with this company.
I would recommend this to a friend!
Written by a customer while visiting keurig.com